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Let’s be honest—most hotel guests don’t want to complain. Not because everything’s perfect. But because it’s awkward. Mentioning to the front desk that your room smells slightly odd, or that the…
One of the biggest myths in hospitality? That “delighting guests” means handing out upgrades like sweets or showing up with a bottle of bubbly every time someone frowns. Early on,…
Let’s be clear: post-stay surveys have their place. They’re a well-established tool in hospitality, and when done right, they can give you useful insight into how your guests felt about their…
You know the story. A guest checks out with a polite smile, maybe even a “lovely stay, thanks!” Then days later, they leave a fiery review online. Suddenly, your charming…
Writing on the Wall is a newsletter for freelance writers seeking inspiration, advice, and support on their creative journey.
I Left You A Note 